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CONTACT US | 020 8214 1106 | contactus@homes24seven.co.uk |

Privacy Policy


1. Statement of Intent

From time to time, you may be asked to submit personal information about yourself (e.g. name and email address etc) in order to receive or use services on our website. Such services include newsletters, competitions, “Alert Email”, live chats, message boards and membership (e.g. for support services).

By entering your details in the fields requested, you enable 24SevenHomes to provide you with the services you select. Whenever you provide such personal information, we will treat that information in accordance with this policy. Our services are designed to give you the information that you want to receive. 24SevenHomes will act in accordance with current legislation and aim to meet current Internet best practice.

The following statement explains our policy regarding the personal information we collect about you.

Statement of intent
Information on visitors
What is a cookie?
Submitting personal information
Access to your personal information
Users 16 and under
How to see your cookie code
2. Information on Visitors

During the course of any visit to https://www.homes24seven.co.uk, the pages you see, along with something called a cookie, are downloaded to your computer (see point 3 for more on this). Most, if not all, websites do this, because cookies allow the website publisher to do useful things like find out whether the computer (and probably its user) has visited the site before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

Any information that is supplied by cookies can help us to provide you with a better service and assists us to analyse the profile of our visitors. For example: if on a previous visit you went to, say, the Search Engine pages, then we might find this out from your cookie and highlight Search Engine information on a second visit.

We do not gather or use personal information from our website other than to use for despatching goods and invoices or for making contact with you as the result of an enquiry or support request.

We do not use cookies or spyware to gather information for use in marketing or any other activity from that stated above.

3. What is a Cookie?

When you enter a site your computer will automatically be issued with a cookie. Cookies are text files that identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site in order to track traffic flows.

Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these, of course, means that certain personalised services cannot then be provided to that user.

NB: Even if you haven’t set your computer to reject cookies you can still browse our site anonymously until such time as you attempt to purchase products or register for services.

4. Use and storage of your personal information

When you supply any personal information to 24sevenhomes (e.g. for purchase, services or support membership) we have legal obligations towards you in the way we deal with that data. We must collect the information fairly, that is, we must explain how we will use it (see the notices on particular webpages that let you know why we are requesting the information) and tell you if we want to pass the information on to anyone else. In general, any information you provide to us will only be used within 24sevenhomes and by its service providers. It will never be supplied to anyone outside 24sevenhomes or its service providers without first obtaining your consent, unless we are obliged or permitted by law to disclose it. Also, if you post or send offensive or inappropriate content anywhere on or to https://www.homes24seven.co.uk or otherwise engage in any disruptive behavior on our website, and we consider such behaviour to be serious and/or repeated, we can use whatever information that is available to us about you to stop such behaviour. This may include informing relevant third parties such as your employer, school or e-mail provider about the content and your behaviour.

We will hold your personal information on our systems for as long as you use the service you have requested, and remove it in the event that the purpose has been met, or, in the case of support membership you no longer wish to continue your registration as a member. For safety reasons, however, 24sevenhomes may store messaging transcript data (including message content, member names, times and dates) arising from the use of services such as our forum for a period of six months. Where personal information is held for people who are not yet registered but have taken part in other services (e.g. competitions), that information will be held only as long as necessary to ensure that the service is run smoothly. We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.

If you are notified on a 24sevenhomes site that your information may be used to allow us to contact you for “service administration purposes”, this means that we may contact you for a number of purposes related to the service you have signed up for. For example, we may wish to provide you with password reminders or notify you that the particular service has been suspended for maintenance. We will not contact you for promotional purposes, such as notifying you of improvements to the service or new services on our website unless you specifically agree to be contacted for such purposes at the time you submit your information on the site, or at a later time if you sign up specifically to receive such promotional information.

5. Access to your personal information

You have the right to request a copy of the personal information about you and to have any inaccuracies corrected. (We charge £10 for information requests.) Please address requests to:


24sevenhomes Limited, Fortis House, 160 London Road, Barking, Essex, IG11 8BB. Company Reg Number 10768993



6. Users 16 and under

If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide personal information to any of our websites. Users without this consent are not allowed to provide us with personal information.

7. How do you see your cookie code?

Just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.




24sevenhomes Limited, Fortis House, 160 London Road, Barking, Essex, IG11 8BB. Company Reg Number 10768993

So what do I do next if I have a property to sell ?

So what do I do next if I have a property to sell ?

If you’re ready to sell or would like a free valuation, call us today and we’ll be happy to arrange to visit you at your convenience. It’s that simple!

If your property is currently being marketed on a multi-agency basis it means we can help you sell straight away. Let us add your property to our portfolio and if we are the successful agent you will only pay us from £999 saving you even more in commission. This will mean more money in your pocket or more money to help negotiate your sale. A great benefit to YOU. (call today for full terms and conditions).

Finally, if you’re already on the market in a sole agency agreement with another estate agent we’d like to wish you every success, as unfortunately we cant help you right now. However, if your current agent is unsuccessful we’d welcome the opportunity to assist you when your agreement ends. Why not give us a call.

Homes 24 Seven estate agents covering Dagenham, Barking and the surrounding area's

Thinking of selling or letting?

Why not request a FREE no obligation valuation

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CONTACT US | 020 8214 1106 | contactus@homes24seven.co.uk |

View our testimonials

I sold my bungalow through homes24seven and couldnt have been more pleased with their service.
Yes we had a few hiccups along the way but 24 seven came to the rescue and with no hesitation had it sorted out in no time at all. A very professional service, i will definitely be recommending them.

M Mitchell

Dear David & Phil

We couldn't have been happier with the service you both provided.

They say moving is very stressful but David & Phil helped to make the whole process as stress free as they could. They were always available at the end of the phone to help with any questions we had and dealt with queries very quickly. They also put us in touch with a solicitor who was equally efficient and did a great job.
From the sale of our house to the date of moving in our new home took 3 months and that included us losing our first house to a higher bidder with David & Phil keeping our buyers constantly up to date so we didn't lose them. We would not hesitate to use their services if we were ever to move again.



Many thanks

Colin & Gill